Partner support

Contact details are being set up. Ask the person who onboarded you for their number.

I never got a password

You do not need one. We send an invite link. Tap it, choose your own password, and you are in. Links expire after 7 days and work only once — ask us for a fresh one if yours has lapsed.

I forgot my password

On the login screen tap Can't sign in? and send us your username. We will issue a new password. We cannot email it to you because we do not store partner email addresses.

It says my account is paused

An admin has paused the account, usually over a billing or quality question. Message us and we will sort it out.

I am not getting notifications

Open Profile → Alerts & devices and tap Enable on this device, then Send test alert. If your phone blocked them, allow notifications for GoGetCab in your phone's app settings. Alerts need to be enabled on every phone you use.

I am fully booked

Turn off Accept new enquiries in your profile. New enquiries go to other partners and you keep your history and login. Turn it back on when you have cars free.

Someone else replied first

Every enquiry goes to several partners at once, and the customer picks. Speed and a clear fare win the ride. Your card turns red once an enquiry has been sitting for 30 minutes.

A number was wrong or the customer never asked for a cab

Mark the enquiry Closed and tell us. Bad leads are on us to filter, not on you to chase.

You can ask us to delete your GoGetCab partner account and its data at any time. Two ways:

• In the app: Profile → Security → Request account deletion
• Or message us with your business name and username using the buttons above

We delete your account, your login, your notification devices, and the record of which enquiries were assigned to you, within 30 days. Customer enquiries themselves stay with the platform, and customers can have those removed via data deletion.

If you have live enquiries mid-conversation we will confirm with you before removing anything.